FAQ
About Us
1.Why choose Zhongzhi Health Industry?
Factory direct — No middlemen, competitive pricing, quality control Fast response — Quotes within 24
2.Are you a factory or a trading company?
We are a factory based in China with full in-house production. Our office team has
3.What types of clients do you work with?
We focus on B2B partnerships: brand owners, importers, wholesalers, Amazon sellers, retail channels (including supermarkets
4.Which countries have you exported to?
We export to 25+ countries, including: United States, Canada, Australia, New Zealand, the United Kingdom,
5.What certifications do you hold?
We hold CE, ISO 13485 (Medical Devices Quality Management), and BSCI (Social Compliance) certifications.
Products & Materials
1.What materials do you work with?
Common material combinations include:Optional add-ons: Silicone anti-slip strips, copper fiber, magnets, honeycomb paddingNeoprene + nylon/polyester:
2.Can you produce products with special functions?
Yes. We have experience with copper-infused compression gear, magnetic therapy supports (1200+ gauss), honeycomb padding
3.Can you make left/right specific designs?
Yes. Products with hinges or patella stabilization structures typically require left/right differentiation.
4.Can you make latex-free / hypoallergenic products?
Yes. This requires confirming all skin-contact materials including inner lining, elastic bands, adhesives, and anti-slip
5.Can you make pet knee braces?
Yes. Common requirements include: zoned materials (softer lining like bamboo fiber), reversible design, bite-resistant materials,
Customization & IP Protection
1.What customization options do you support?
Logo: Screen printing, heat transfer, jacquard, woven labels, silicone labels Colors: Pantone/spot colors (color card
2.Can you develop completely new products (ODM)?
Yes. New patterns/molds/materials involve one-time development costs and longer sample cycles (1-3 rounds typical). NDA
3.Can you sign an NDA? How do you protect client designs?
Yes. Our protection measures include:
4.Can you provide marketing materials?
Yes. We can provide: white background photos, detail shots, packaging images, size charts, care instructions,
Pricing, MOQ & Payment
1.What is your MOQ?
Standard MOQ is 500 pieces per color per size. For stock products, we accept mixed
2.What does your quotation include?
We break down quotes into 4 sections:
3.What are your payment terms?
Standard: 30% deposit, 70% before shipment. We accept T/T, PayPal, and L/C for large orders.
Samples & Production
1.How much do samples cost?
Sample fee is typically $50 USD including shipping. Molds or larger products may cost more.
2.How long does sampling take?
Standard samples: 5 working days plus shipping. New patterns or structures may take longer.
3.What is your production lead time?
Standard orders: approximately 20 days. Peak season may add about one week. As a factory,
4.Do you have stock products for faster delivery?
Yes, for certain popular products. Please inquire about specific items.
5.Can you handle rush orders?
Yes, but this typically affects costs or may require simplified processes.
Quality, Compliance & After-Sales
1.What is your warranty policy?
3-year warranty covering material and workmanship defects (not misuse or improper care). For quality issues,
2.Can you ship to Amazon FBA?
Yes. We apply FNSKU labels, pack per Amazon specs, and provide required documentation.
3.What about CE marking and FDA classification?
CE marking only applies to products covered by EU regulations—not all products should carry CE.
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Can’t find the answers to you need?
Don’t worry, please contact us and we will answer all your questions about the production of your own brand of protective gear.