FAQ
About Us
What is your MOQ for custom sports protective gear?
Our MOQ depends on the product type, material, logo method, and size range. For most custom braces, sleeves, and supports, MOQ usually starts from a small trial quantity, while fully customized structures or packaging may require a higher MOQ. Please send us your design, quantity, and target market, and we will recommend the most suitable solution for you.
2. Can I order a sample before bulk production?
Yes. Sample approval is strongly recommended before mass production. It helps confirm material, sizing, logo position, compression level, stitching, and overall workmanship, so the final bulk order matches your expectations more accurately.
3. What customization options do you offer?
We support OEM/ODM customization, including logo printing, woven labels, colors, fabric selection, size sets, packaging, and in some cases structure adjustments based on your design. If you already have tech packs, reference photos, or brand guidelines, our team can evaluate them and suggest the most cost-effective production plan.
4. Can your products meet my market’s quality or compliance requirements?
Yes. For B2B orders, buyers often need to confirm fabric performance, durability, skin-contact safety, and any market-specific compliance requirements in advance. Please tell us your sales market and product application, and we will check the suitable material standards and testing options with you before production.
5. How long do sampling and bulk production take?
Lead time depends on customization complexity, material availability, and order quantity. Samples are usually faster, while bulk production takes longer, especially when custom fabric, labeling, or packaging is involved. B2B buyers usually want both sample lead time and mass production lead time confirmed clearly before ordering, so we provide both timelines in advance for better planning.
Products & Materials
1.What materials do you work with?
Common material combinations include:Optional add-ons: Silicone anti-slip strips, copper fiber, magnets, honeycomb paddingNeoprene + nylon/polyester:
2.Can you produce products with special functions?
Yes. We have experience with copper-infused compression gear, magnetic therapy supports (1200+ gauss), honeycomb padding
3.Can you make left/right specific designs?
Yes. Products with hinges or patella stabilization structures typically require left/right differentiation.
4.Can you make latex-free / hypoallergenic products?
Yes. This requires confirming all skin-contact materials including inner lining, elastic bands, adhesives, and anti-slip
5.Can you make pet knee braces?
Yes. Common requirements include: zoned materials (softer lining like bamboo fiber), reversible design, bite-resistant materials,
Customization & IP Protection
1.What customization options do you support?
Logo: Screen printing, heat transfer, jacquard, woven labels, silicone labels Colors: Pantone/spot colors (color card
2.Can you develop completely new products (ODM)?
Yes. New patterns/molds/materials involve one-time development costs and longer sample cycles (1-3 rounds typical). NDA
3.Can you sign an NDA? How do you protect client designs?
Yes. Our protection measures include:
4.Can you provide marketing materials?
Yes. We can provide: white background photos, detail shots, packaging images, size charts, care instructions,
Pricing, MOQ & Payment
1.What is your MOQ?
Standard MOQ is 500 pieces per color per size. For stock products, we accept mixed
2.What does your quotation include?
We break down quotes into 4 sections:
3.What are your payment terms?
Standard: 30% deposit, 70% before shipment. We accept T/T, PayPal, and L/C for large orders.
Samples & Production
1.How much do samples cost?
Sample fee is typically $50 USD including shipping. Molds or larger products may cost more.
2.How long does sampling take?
Standard samples: 5 working days plus shipping. New patterns or structures may take longer.
3.What is your production lead time?
Standard orders: approximately 20 days. Peak season may add about one week. As a factory,
4.Do you have stock products for faster delivery?
Yes, for certain popular products. Please inquire about specific items.
5.Can you handle rush orders?
Yes, but this typically affects costs or may require simplified processes.
Quality, Compliance & After-Sales
1.What is your warranty policy?
3-year warranty covering material and workmanship defects (not misuse or improper care). For quality issues,
2.Can you ship to Amazon FBA?
Yes. We apply FNSKU labels, pack per Amazon specs, and provide required documentation.
3.What about CE marking and FDA classification?
CE marking only applies to products covered by EU regulations—not all products should carry CE.
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Can’t find the answers to you need?
Don’t worry, please contact us and we will answer all your questions about the production of your own brand of protective gear.
